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Winning Strategies for Dealing with Difficult People

April 23th, 2015 1:00 - 2:30 PM EST

This program is designed to provide participants with skills, tech­niques and strategies to professionally and confidently deal with dif­ficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee.

What You'll Learn:

  • The role of power, structure and tension in relationships
  • Conflict or compromise – selecting the right strategy
  • Dealing with anger
  • Neutralizing a hostile environment
  • Building bridges instead of walls
  • Communication techniques in difficult situations
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